Return window
Eligible delivered orders can have a return requested within 7 calendar days of the recorded delivery date. A request is reviewed before it is approved.
Eligible reasons
- The item arrived damaged or defective.
- You received a different item from the one ordered.
- The item is materially different from its listing.
- There is a documented quality issue.
Condition requirements
Keep the product, accessories, manuals, warranty cards and original packaging together. Items damaged after delivery, used beyond inspection, or missing included parts may be ineligible. Some hygiene-sensitive, customized or consumable items may also be excluded when stated on the product page.
How to request a return
- Sign in and open My orders.
- Select the delivered order and choose Request a return.
- Choose a reason and describe the issue clearly.
- Wait for support to review the request and provide the next step.
Refunds
Approved refund timing and method depend on the original payment method and the outcome of product inspection. Any applicable details will be confirmed to you during the return process.